Shipping policy

DIGITAL PRODUCTS

Plugins, soundbanks and presets are delivered by email as a download link with your licence key, normally within minutes of payment. Nothing is shipped and no shipping cost is charged.

If nothing arrives within 24 hours, check your spam folder and contact support@ravegeneration.io with your order number.

MERCHANDISE

All merchandise is made to order by our print partner. Each item is printed when you order it, so there is a production time before it ships.

Production takes 2 to 5 business days for most items.

Estimated total delivery time, production plus transit:

• Netherlands: about 4 to 8 business days
• Rest of Europe: about 5 to 12 business days
• Rest of world: about 7 to 25 business days

Business days do not include weekends or public holidays, and the day you place the order does not count as the first day.

These are estimates, not guarantees. Busy periods, the product type and customs handling can push an order outside these windows.

SHIPPING COSTS

Shipping is calculated at checkout based on your delivery address and what is in your basket, and is shown in full before you pay.

If your order contains both digital products and merchandise, shipping is charged only on the merchandise.

WHERE WE SHIP

We ship worldwide.

IMPORT DUTIES AND TAXES

Depending on your country, your order may be subject to import duties or local taxes. These are not included in the price you pay us and are your responsibility.

TRACKING

You receive a confirmation email when your order ships, including tracking where the carrier provides it.

PROBLEMS WITH AN ORDER

Contact support@ravegeneration.io with your order number and we will sort it out.