Refund policy

REFUND POLICY

Last updated: 6 October 2026

DIGITAL PRODUCTS (plugins, presets, licence keys)

Digital products are delivered by email immediately after payment, with a download link and your personal licence key.

As a consumer in the EU you normally have 14 days to change your mind about an online purchase. For digital products that are not supplied on a physical medium, this right ends once delivery has begun. By completing your order you ask us to deliver straight away, and you acknowledge that you lose your right of withdrawal once delivery has begun.

This does not affect your statutory rights. If a product does not work as described, or does not meet what you may reasonably expect from it, contact us and we will find a solution: repair, replacement or refund.

If a refund is given, the licence that came with the product is no longer valid and the software must be removed from your computers.

MERCHANDISE

For merchandise you have 14 days from the day you receive it to change your mind.

To return an item, email support@ravegeneration.io with your order number within those 14 days. We will tell you where to send it, and you then have 14 days to send it back. Items must be unused and in their original condition. Return shipping costs are for you.

We refund within 14 days of your message, including the original standard shipping cost, to your original payment method. We may wait with the refund until we have received the item back.

Item faulty, damaged or not what you ordered? Email us with your order number and a photo, and we will replace or refund it at no cost to you.

CONTACT

For anything about refunds or returns, email support@ravegeneration.io with your order number. We respond within 5 working days.